To start, the Panasonic team identified their most experienced technicians and highest value documentation including equipment manuals, service reports, and operating procedures.
Like many industrial companies, domain knowledge is spread across multiple people, systems, and documents. One of the big challenges is making this high value yet distributed and messy information accessible to service teams.
With Aitomatic’s pre-built training pipelines, Panasonic could quickly iterate on the necessary data and knowledge inputs to get the best performance.
After a successful evaluation from the field service team, Panasonic integrated the solution into their maintenance management system making it easily accessible to the field technicians.
By turning valuable knowledge from experienced technicians, equipment documents, service records, and data into a Virtual AI solution, Panasonic is able to empower field service technicians with faster, more accurate diagnoses and repairs.